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Furniture FAQ

Please note: these terms apply to all furniture categories, including area rugs and room accents. 
All furniture, area rugs, and room accents are final sale.

Is the item I’m purchasing in stock?

That depends on the piece! Our in-stock items are forever changing, as we don’t have the space to store a lot. That being said, we’re always happy to check!

Is the item I’m purchasing a floor model?

All of our floor models are clearly marked as such. Otherwise, you will be getting a brand new piece of furniture. 

What is a floor model?

A floor model is a piece of furniture that we’ve used in our showroom, has been displayed at a showhome, or is a customer return. We inspect every piece and ensure that all damage or defects have been noted and taken into consideration when we sell the item. If you see a floor model online and would like more information about the piece, feel free to give us a call or send us an email.

How long will it take for my order to arrive?

This is entirely dependent on our stock- if we’re carrying it at the time, or our supplier’s stock. Unfortunately, the furniture world was slowed down by the pandemic and is slowly (but surely) catching back up. We are currently seeing orders take anywhere from 3 weeks to 3+ months from the time of ordering. We contact every customer that makes a furniture order with a lead time and provides them with more information regarding their pieces, such as restock dates, back-ordered status, and an estimated time of arrival. If you would like this information before placing your order just give us a call or send us an email. 

Do custom pieces have the same lead time?

The short answer is no. As our custom furniture is truly custom, the lead time is approximately 20-30 weeks. For more information about our custom lines and pieces, see here or contact us! 

What is a lead time?

A “lead time” is the timeline from placing your order to when it arrives at our warehouse. Lead times are always subject to change.

What if I need something quickly?

Let us know what you are looking for and we would be happy to provide you with a selection of pieces that can arrive within 3-6 weeks as well as what we currently have in stock.

It’s been more time than I was estimating, now what?

If you are currently awaiting a piece of furniture that hasn’t arrived, please send us an email with the product you’ve ordered and we will look into the status of your order. 

How do I contact Pineridge Hollow if my question isn’t answered here? 

Give us a call! (204) 777-3881, Ext. 125 or  reach out to us through email: furniture@pineridgehollow.com