IN-STORE PICKUP
All orders are eligible for In-Store Pickup.
Due to the high volume of online orders, purchases for in-store pickup (excluding furniture orders) will be held for 14 days. After 14 days, customers will be reminded to pick up their items. Orders not picked up are subject to a full refund, at Pineridge Hollow’s discretion. Please contact us if alternate arrangements need to be made.
warehouse@pineridgehollow.com
SHIPPING WITHIN CANADA
We are happy to offer $15 flat rate shipping within Manitoba, and $20 flat rate shipping for all other Canadian provinces and territories.
We partner with a variety of trusted shipping carriers to ensure your order arrives safely and on time. Estimated delivery times vary based on your location and the carrier handling your shipment. You'll receive tracking details as soon as your order ships!
SHIPPING INTERNATIONALLY
For international orders, shipping costs are calculated at checkout. If you need a quote before placing your order, please reach out to warehouse@pineridgehollow.com with your shipping address and a brief description of your order.
FURNITURE DELIVERY
Furniture delivery starts at $200 for Winnipeg, Manitoba and surrounding areas. Please contact our furniture department to inquire about the cost of deliveries outside of these areas.
Cost of delivery is subject to change at any time.
furniture@pineridgehollow.com | (204) 777-3881, ext 125
FURNITURE SHIPPING
Due to the varying fees and costs of shipping oversized pieces, please select 'In-Store Pickup' and we will contact you regarding the shipment of your order.
If you are interested in a shipping quote, please contact warehouse@pineridgehollow.com.
Quotes are valid for 5 days. Final shipping charges may vary.
RETURN POLICY
IN-STORE PURCHASES
Full refunds are available within 30 days with the original receipt and tags attached. Returns are eligible for store credit up to 60 days from the purchase date. Items must be in new, unused condition.
No returns accepted after 60 days.
ONLINE ORDERS
Returns are accepted within 30 days from the purchase date for in-store pickup orders or 30 days from the delivery date for shipped orders. Items must be in new, unused condition with tags attached and accompanied by the original receipt.
Returns can be made in-store or by mail at the customer’s expense. Pineridge Hollow is not responsible for any shipping fees.
PRICE ADJUSTMENTS
We currently do not offer price adjustments at this time.
FINAL SALE NOTICES
The following items are considered FINAL SALE:
- any and all furniture (stock, custom, and ordered)
- any and all room accents (wall art, rugs, lamps, mirrors, signs, clocks)
- any and all sale items or items marked for clearance
- any and all earrings, socks, and intimate items
- any and all holiday merchandise