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Shipping & Returns

IN-STORE PICKUP

All orders are eligible for In-Store Pickup. 

Due to the high volume of online orders, purchases for in-store pickup (excluding furniture orders) will be held for 14 days. After 14 days, customers will be reminded to pick up their items. Orders not picked up are subject to a full refund, at Pineridge Hollow’s discretion. Please contact us if alternate arrangements need to be made. 

warehouse@pineridgehollow.com  | (204) 777-3881, ext 121

LOCAL DELIVERY

Next day delivery is available on eligible orders within Winnipeg, East St. Paul, Oakbank, Dugald, and Headingley, Manitoba. Deliveries are made through Trexity- a third party delivery service.

SHIPPING WITHIN CANADA

Shipping rates are calculated by Canada Post at checkout. The estimated shipping times (within Canada) are listed below.

  • Expedited Parcel (2-8 Business Days)
  •  Xpress Post (2-4 Business Days)
  • Priority (2-4 Business Days)

*Please note these timelines may vary as parcels are brought to the post office once a week.*

SHIPPING WITHIN US, MEXICO, & INTERNATIONALLY

Shipping rates are calculated by Canada Post at checkout. For estimated shipping times, please visit www.canadapost-postescanada.ca

Pineridge Hollow is not responsible for taxes or duties related to shipping internationally.

*Please note these timelines may vary as parcels are brought to the post office once a week.*

FURNITURE DELIVERY

Furniture delivery starts at $200 for Winnipeg, Manitoba and surrounding areas. Please contact our furniture department to inquire about the cost of deliveries outside of these areas. 

Cost of delivery is subject to change at any time.

furniture@pineridgehollow.com | (204) 777-3881, ext 125

FURNITURE SHIPPING

Due to the varying fees and costs of shipping oversized pieces, please select 'In-Store Pickup' and we will contact you regarding the shipment of your order.

If you are interested in a shipping quote, please contact us.

warehouse@pineridgehollow.com  | (204) 777-3881, ext 121

Quotes are valid for 30 days. Final shipping charges may vary.

RETURN POLICY

IN-STORE PURCHASES

For merchandise returned within 60 days of the delivery date, a refund will be issued to the original method of payment. If merchandise is returned after 60 days, a merchandise credit will be issued at the original selling price. 

We will gladly accept unused, unworn, unaltered, unwashed merchandise for return or exchange. Items must be accompanied by the original receipt or have a Pineridge Hollow price tag on them.

ONLINE ORDERS

Online Orders can be returned in-store or through the mail. Returns must be accompanied by the original invoice/packing slip. Please expect 1-2 weeks for returns to be processed from the time they are received. 

Pineridge Hollow is not responsible for any shipping fees.

If you are mailing your order back please ship via Canada Post or USPS to the following address;

Attn: WAREHOUSE 

Pineridge Hollow

Box 274

Oakbank, MB

R0E 1J0 

PRICE ADJUSTMENTS

A one-time price adjustment will be granted on full-priced purchases only if an original sales receipt is presented within 14 days of purchase.

FINAL SALE NOTICES

The following items are considered FINAL SALE: any and all furniture (stock, custom, and ordered), any and all room accents (wall art, rugs, lamps, mirrors, signs, clocks), any and all sale items, and all items marked as clearance.